Order Status
Please log in or click on your profile picture in the top right of the header, then click "Orders" to check on your order status. You can also click this link here: My Account / Login
Please log in or click on your profile picture in the top right of the header, then click "Orders". If your order has not been processed, you can click on "Cancel Items" which will allow you to remove and/or reduce quantities. Adding items or increasing quantities is not available at this time. You can view orders here: Orders
Be sure that all of the items in your order have shipped already. If your order displays Tracking Number(s), check with the shipper to confirm that your packages were delivered. If your package(s) show a status of "delivered", please contact customer service for assistance.
Be sure to unpack and inventory your shipment(s) immediately. Â Any damages and/or shortages MUST be reported within 48 hours of delivery.
Once entire contents of package(s) has been inspected, make sure that all of the items in your order have shipped already. If your order displays Tracking Number(s), check with the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which are currently out of stock, but have been ordered. As soon as they arrive, we will be able to ship the item to you. Arrival time varies greatly depending on supplier.
My Account
1) Click the "Log In" link at the top right side of our site.
2) Enter your email address.
3) Continue through the account creation process
Please log in or click on your profile picture in the top right of the header, then click "Profile". From there you can edit various pieces of information pertaining to your account.
Please click log in at the top right of the header, enter your email, and proceed through the "Forgot Password" process.
We cannot manually fix any password issues on our end.
Shipping
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the checkout page where you will be offered "Shipping Method" choices and their respective prices.
After placing your order, you may click your profile picture in the top right of the header, then click "Orders" to check on your order status. You can also click this link here: My Account / Login
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
If you feel that you have received the wrong product, please contact customer service within 48 hours of delivery.
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout.
Returns
You may request a return from your orders page for any item(s) that is not marked as "Final Sale" or "Non-Returnable", up until 30 days after the item(s) has been delivered.
For all other return or refund inquiries please contact us directly.
Please see our Return Policy for details.
Pricing and Billing
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account" link at the top right hand side of our site to review your orders and print the respective invoice(s).
Your credit card will be charged as soon as the order has been fulfilled (usually within 24 hours).
Buyers Guide
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, you may do so at checkout!
To find the product(s) you're looking for, you may
(1) Use the navigation menus on the top & bottom of our website.
(2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the shopping cart icon at the top right of this site to view your cart. After clicking the "Check Out" button, you'll see a box on the right hand side, under the items in your cart, where you may enter a code.